Policies

Payment

Hitmaster requires full payment before production on first time orders. Reorders are accepted with payment due order is complete. Upon registering with Hitmaster, brokers are required to complete a credit card authorization form. The authorization form can be found in the “Broker Resources” section of our website and should be completed and returned to Hitmaster when your first order is placed. Your order will be placed on hold until we have received your authorization form. For customer convenience, credit cards can be charged automatically when your order is complete. All payments are due upon completion of your order. If a check is returned to Hitmaster Graphics due to insufficient funds, the customer will be charged a $50 fee and interest will accrue on any unpaid balance. Hitmaster Graphics does not honor any postdated checks. All checks are processed on the day of receipt. Customers who have more than two checks returned from a bank on their account within a 6-month period will be required, without exception, to make their payment in cash, by money order or credit card for a period of one year.

We accept all Major Credit cards , company checks and cash.

Order Acceptance

Hitmaster Graphics reserves the right, without notification, to refuse service or limit order quantity on any items. Verification of information prior to acceptance of any order may be required. Orders received after 12pm EST are considered received the next business day for processing purposes.

Order Cancelation and Returns

Embroidered, decorated or personalized items may only be cancelled prior to production. Requests to cancel a decorated merchandise order must be phoned in to (813) 250-0555, Monday–Friday between 8:00 am and 5:00 pm EST.

Hitmaster takes pride in the quality of our prints, but misprints can occur. Our spoilage allowance is 2% per print on lights / 4% per print on darks. If exact quantities are required, we recommend ordering with the spoilage allowance in mind.

We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective or incorrect items shipped. Samples to verify color and sizing are available for inspection by customer prior to placing final order. Call or write within 7 days of receipt of defective decorated merchandise, with detail of the defective issue, for a Return Authorization (RA) number which must be clearly marked on the outside of the box of any authorized returns. Any items returned without an authorization number will not be credited. Returned shipments are at customer’s expense. Shipping charges are non-refundable. All returns if approved will be credited to customer accounts. No refunds on decorated items. At no time shall our liability exceed the cost of imprinting. No credit will be given without return of defective merchandise.

Returns MUST be addressed as follows:
Hitmaster Graphics
RA #
1706 West Fig Street
Tampa FL 3360

Art, Film and DST File

Hitmaster does not provide art archiving and does not guarantee reorder art to be on file.

Product Release

Mill defects such as holes, missed seams, fabric markings, and stains will be noted if found and separated from the order. If defects are found prior to printing, the items will not be printed. However, if not detected until after printing, the customer will be charged accordingly. Total of prints, misprints, and mill defects will be noted on packing documentation. Orders with shortages due to vendor/mfg. mistakes will be printed and shipped short unless otherwise directed.

We are not responsible for any product (Decorated or not) left at Hitmaster for over 30 Days.

Ink and Thread Colors

Direct-to-Garment (DTG) is a digital process and there is no color matching available. We cannot Guarantee color matches to your monitor, pms colors or paper proofs.

Pigment Dyed Products such as Comfort Colors and Hanes Comfort Blend contain colors that are not color fast and may bleed, run or otherwise effect final printed product. We do not assume responsibility of these goods if any of the above issues occurs. We recommend a base print be used when printing on these types of garments to minimize these issues.

Polyester is subject to dye migration that can happen as long as two weeks after print and curing. This issue is often seen in red, green, maroon and dark blue garments. The Customer is responsible for any dye migration in polyester and polyester blends.